Shipping Countries:
Australia
Shipping States:
Victoria (Australia), Queensland (Australia), South Australia (Australia), New South Wales (Australia), Northern Territory (Australia), Western Australia (Australia), Australian Capital Territory (Australia), Tasmania (Australia)
Ready to ship in 3-5 business days
Shipping Policy
PROCESSING TIMES
Items in Stock:
Please check individual listings for item availability
Orders will be dispatched with 3-5 business days after your transaction has been processed
Made to Order / Customised Items:
Made-to-order artwork times will differ depending on design and size - please check the individual listings for item lead times
Orders will be dispatched within 3-5 business days of completion of your made to order item
All Items:
Orders that are received on non-business days will be processed and dispatched on the next business day (Monday to Friday)
Orders are not shipped or delivered on weekends or holidays
An email will be sent with a tracking number when your order is on its way. If you don't receive an email, please check your junk email folder - otherwise email us at info@purelymagicalcreations.com.au and we will send through another copy to you
DELIVERY
Australia
Australia wide shipping only at this time.
Orders are sent via various methods depending on the size of your order and location. Our courier partners may include Aramex, Australia Post and other freight partners.
All orders will be Authority to Leave in a safe location. If there is no safe location, a calling card may be left and you will need to collect the parcel from the local agent. If you do not wish to have Authority to Leave, you will need to place a note in the Notes Section of your order when checking out.
Bulky/heavy orders and remote locations as deemed by our courier partners may incur an additional charge. If this applies to your order, you will be notified by email with an invoice for any difference after checkout, or feel free to contact us prior with your shipping address for a quotation. Shipping will not occur until payment for the excess freight charges has been received in full
We do not ship to PO Boxes or Parcel Lockers
Delivery for our service generally takes between 2 to 10 business days
Delivery delays may occur around public holidays.
AUSTRALIAN SHIPPING RATES
Flat rate standard shipping for Australian orders with exception to remote locations is $15.00.
Flat rate express shipping for Australian orders with exception to remote locations is $25.00.
Remote locations as deemed by our courier partners may incur an additional charge. We will notify you via email if this applies to your order, or feel free to contact us prior to purchase with your shipping address for a quotation.
ORDER NOT RECEIVED / DAMAGED IN TRANSIT
If your order has not been delivered within the expected time frame for delivery, please check your shipping information and submit an enquiry directly with the courier delivering your order - this will escalate the enquiry and in most cases, the delivery will occur within 1 to 2 days
Delays may happen, especially during periods when there is a high volume of parcels being delivered. Once you have submitted your enquiry and if you still have not received your parcel, please contact us at info@purelymagicalcreations.com.au
Once the parcel is received by Australia Post, we are NOT liable for any damage caused during transit. All items are inspected and are perfectly fine when prepared for postage (unless otherwise stated in your item description)
Once the package has been received by Australia Post, we are no longer responsible for the parcel - Australia Post is responsible and they are liable for any lost in transit items (if you selected insurance on your parcel)
We have an insurance option available to select at the checkout for any orders LOST IN TRANSIT / DAMAGED IN TRANSIT
Please select the insurance option on your parcel at the checkout to ensure that you items are covered if they are lost or damaged in transit.
Any parcels that are not insured are only covered for a MAXIMUM of $100 for lost in transit or damaged parcels
UNCLAIMED / RETURN PACKAGES
If a packed is returned to Purely Magical Creations because the buyer has provided an incorrect address, or has not claimed a package after the delivery attempt, a refund will not be issues. The buyer must (re)pay the shipping costs before the item can be resent.
Refund Policy
Refunds
Refunds for Goods
Refund requests must be made within 15 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
Good is broken; or
Good does not match description.
Refunds do not apply to the following goods:
Sale items; and
Change of mind.
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Contact us for return postal address. Pack your goods. Go to nearest post office and pay the necessary postage.
Consumer Protection Law
Where the Australian Consumer Law, Schedule 2 of the Competition and Consumer Act 2010, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Purely Magical Creations and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Purely Magical Creations and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Queensland.
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