General
At Handmade Mall Online, you will be provided with your very own shop page within our online platform. You will showcase your work alongside that of other talented handmade maidens and craftsmen. You will also be provided with your own log in details to set up you shop and manage your selling profile.
Apart from the above, we will also be available for any technical support if needed.
If your products are made by hand, you can sell your products on our platform. Want to make sure? Feel free to shoot a note to info@handmademallonline.com with a link to your products for review.
We do have strict policies regarding handmade goods. If products do not fit within our handmade guidelines, or become suspect in any manner, we will discuss them with you. Failure to abide by our guidelines may result in the shutting down of a shop.
You can read about HMO’s handmade guidelines here. If you have any questions about your products, or someone else’s, you can reach out to us at contact@handmademallonline.com.
All you need to do is register as a Vendor, once approved you can set up your shop which takes under two minutes.
Once you have registered as a Vendor, you will be taken to your account’s dashboard. Click “Become a Seller!” on your account’s dashboard, where you can create your own shop in under five minutes.
Yes. All our Sellers are required to live within Australia and products made by our Vendors in Australia.
No, you do not need a credit card to pay your fees. HMO does not collect a monthly subscription fee, but an initial registration fee only, which you can pay by direct bank transfer or Stripe.
HMO is an online marketplace showcasing your handmade products globally where members can buy and sell products. All our shops are run by different handmade Sellers, with varying Seller policies and exquisite handmade products. These shops are always open (unless the Seller is away on vacation or temporarily shut down) featuring your products. In addition, all of your products will appear in HMO’s categories, search tool and will be promoted in our promotional outlets.
Your shop not only gets a name you select, it gets a unique URL (i.e. handmademallonline.com/YOURstoreHERE), which you can use to promote your handmade .
All HMO shops do require a profile and banner image, an informative description about you, your shop policies, and the story behind your products.
We utilise Stripe for our payments for both sales and automated vendor payouts. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. We use Stripe primarily because it’s a well trusted PayPal alternative with slightly lower fees (which we pass on to the vendor). We also process payments by bank transfer.
Withdrawals are processed when you request them via the Withdrawal dashboard.
Withdrawal request will be approved for the orders that have the Delivered status.
This entire process is manual, so the admin will have to manually review each withdrawal request and order status, check the tracking status, and then approval / hold off on the withdrawal process until the order status shows up as Delivered. This is to protect all parties, customers, vendors, and management.
Most certainly, you can! It is important for you as a small business owner to maintain your brand, so we strongly encourage that you use the same name.
All products should be made by you or someone within your business. We do not permit the reselling of other people’s products (handmade or manufactured), manufactured goods, or products. Any shops that fall within this category will be in contact as soon as practical and will be closed.
Of course, you can if you are able to manage your inventory accordingly.
No!. We do recommend that you upload enough products to satisfy your buyers but not overwhelm your store. When uploading your products, you will also be able to select the quantity of product you would like to sell (i.e. 1 product or 100).
We aim to keep our fees as simple as possible
No membership fees, No subscription fees, No listing fees, and No transaction fees.
We charge a one-off joining / registration fee of $35.00.
Only pay a commission when you sell. 10% commission per sale.
To ensure customers receive the best service, we automatically moderate vendor accounts as mentioned below:
Accounts inactive for 6 months
These accounts have their shop products switched to a draft status.
Accounts inactive for 8 months
These accounts have their products removed from the marketplace.
Accounts inactive for 10 months
These accounts are switched to an inactive state pending removal.
You can reset the inactivity counter by simply signing in.
Unfortunately no! Handmade Mall Online is an Australian owned and operated platform and we plan on keeping it Australian only making it – Made in Australia by showcasing the creative work of our Aussie artisans.
Registration fees can be paid by direct bank transfer using your store name followed by HMO.
For example- Lyndaz Kreations HMO or LyndazKreationsHMO
Account details will be sent to you in the Announcements which you can find in your Vendor dashboard.
Payments should be made within 24 hrs of Store Approval.